Customer‑First Return & Refund Guarantee

At OUTINHOME, we are committed to delivering high‑quality beauty and personal care products alongside transparent, customer‑friendly after‑sales services. Due to the particularity of cosmetic and personal hygiene products, we have formulated standardized, fair return and refund rules to protect the health and legitimate rights and interests of all customers. All policies strictly comply with U.S. local e‑commerce service specifications.

General Return Rules

We support returns and refunds for unopened, unused, and intact products within a valid time limit. To ensure the hygiene safety of resold beauty products, any opened, used, damaged, or improperly preserved items are non‑returnable and non‑refundable. Please carefully confirm the color, style, specification and product details before placing your order to avoid unnecessary errors.

7‑Day Unopened Refund Service

All eligible orders enjoy a 7‑day return and refund window starting from the date you receive the package. If you do not need the products and the goods are unopened with complete original packaging, no scratches, no damage and unused status, you can contact our customer support team to apply for a return or refund.

Quality Problem Refund Solution

We strictly control product quality before warehouse delivery. If you receive defective products, damaged items, wrong goods or missing parts due to logistics or production problems, we provide free refund or replacement service.

To apply for a quality issue refund, please contact our support team and provide clear pictures or video proof of the product problem within the valid period. Our professional team will verify your case quickly and arrange a refund or re‑delivery for you as soon as possible.

Non‑Returnable Situation

To protect public health and the consumption safety of all users, the following situations do not support return and refund:

• Products that have been opened, used, partially consumed or damaged artificially
• Damages caused by improper use, storage or personal operation errors
• Returns applied beyond the 7‑day valid after‑sales period without quality problems
• Product color difference or style misunderstanding caused by personal visual judgment (slight color difference due to shooting light and display difference is not regarded as quality problem)

Refund Processing Timeline

Once we receive and verify your return package or valid quality proof, we will process your refund application within 3‑5 business days. The refund will be returned to your original payment account. The specific arrival time depends on your official payment channel’s settlement rules.

After‑Sales Support

If you have any questions about return conditions, refund progress or product after‑sales problems, please feel free to contact our official customer service team via email. We will provide professional, efficient and patient one‑to‑one service support for you.

Support Email: service@outinhome.com